Refund & Returns Policy

Refunds

Our refund and returns policy lasts 15 days. You may return most unopened and non-perishable items within 15 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original packaging. Faulty or spoiled items can only be refunded if you notify us within 24 hours of delivery with clear images of proof of damage. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To return an item or request a refund, please email orders@noms.ie with your order number and any photos of damaged or incorrect items. You should receive your refund within two weeks of sending the products back to us.

Refunds on refills

Refunds for products from our “refill” section are assessed on a case-by-case basis and only as a result of our error. We cannot accept returns or offer refunds if you change your mind after your order is delivered.

Perishable products

If your order contains fresh, chilled, frozen, or other perishable items, these products are exempt from the standard 14-day right of withdrawal under Irish and EU consumer law. We cannot accept returns or offer refunds if you change your mind after your order is delivered. If you receive perishable items that are spoiled or damaged, you will only be refunded if you notify us within 24 hours of delivery with clear images of proof of damage.

This does not affect your statutory rights.

Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Discounted items

Only regular priced items may be refunded. Discounted items cannot be refunded.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will cover the shipping cost only if the return is a result of our error (incorrect or defective item).

Exchanges

We only replace items if they are defective or damaged upon receipt. You must notify us within 24 hours, with photographic proof of damage, to be eligible for an exchange. If you need to exchange it for the same item, send an email to orders@noms.ie.

Need help?

Contact us at orders@noms.ie for questions related to refunds and returns.